
Synergy HomeCare
Initial Investment Range
$51,856 to $201,053
Franchise Fee
$26,250 to $94,500
You will operate a business that provides non-medical, in-home personal assistance, such as in-home personal care and companionship, child care, meal preparation, medication reminders, medical and social appointment scheduling and management, organizational and bill paying assistance, housecleaning services and light home maintenance to seniors, the convalescing, disabled persons and others who need help with daily living activities.
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Synergy HomeCare March 31, 2025 FDD Risk Analysis
Free FDD Library AI Analysis Date: July 16, 2025
DISCLAIMER: Not Legal Advice - For Informational Purposes Only. Consult With Qualified Franchise Professionals.
Franchisor Stability Risks
Start HereDisclosure of Franchisor's Financial Instability
High Risk
Explanation
The franchisor's audited financial statements in Exhibit E show significant net losses of over $1.1 million in 2024 and $2.9 million in 2023. This pattern of operating at a loss, despite growing revenues, may indicate financial instability. It raises questions about the franchisor's long-term ability to fund support services and system growth without relying on new franchise fees or debt, potentially impacting your investment.
Potential Mitigations
- An experienced franchise accountant must review the complete audited financial statements, including all footnotes, to assess the franchisor's viability and cash flow.
- It is vital to ask the franchisor about their plan to achieve profitability and how the recent acquisition by a private equity firm impacts their financial stability.
- Discuss with your financial advisor the risks associated with investing in a franchisor that has a history of operational losses.
High Franchisee Turnover
Medium Risk
Explanation
Item 20 data reveals a pattern of franchisee attrition. In 2024, 25 franchised units either terminated or ceased operations. While the overall percentage is not extreme, the number of terminations has increased each year for the past three years. This trend could indicate underlying issues with franchisee profitability or satisfaction that you should investigate further to understand the potential risks to your investment.
Potential Mitigations
- Contacting former franchisees listed in Exhibit F is crucial to understand why they left the system.
- Your business advisor should help you analyze the turnover data trends over the past three years.
- Ask your attorney to help you formulate questions for the franchisor about the reasons for the increasing number of terminations.
Rapid System Growth
High Risk
Explanation
The system has grown by over 35% in the last three years, as shown in Item 20. When combined with the operational losses reported in the financial statements (Item 21), this rapid expansion could strain the franchisor's resources. This may potentially impact their ability to provide the quality training, site support, and operational assistance you will need to establish and grow your business.
Potential Mitigations
- Inquiring with newer franchisees about their onboarding experience and the quality of support received is essential.
- Your business advisor should help you question the franchisor about their specific plans to scale support infrastructure to match growth.
- An accountant's review of the franchisor's cash flow and investments in support staff is vital to assess their capacity.
New/Unproven Franchise System
Low Risk
Explanation
This risk was not identified. SYNERGY HomeCare Franchising, LLC (SYNERGY) has been franchising since 2005 and has a large number of units, indicating an established system. For new franchises, a lack of operating history can increase risks related to unproven business models, weak support, and potential brand instability. It is important to verify a new system's track record and capitalization.
Potential Mitigations
- When evaluating a newer franchise, it is prudent to have an accountant review the founder's capitalization and the company's financial stability.
- Engaging a business advisor to assess the experience of a new franchisor's management team in both franchising and the specific industry is critical.
- Your attorney can help you seek stronger contractual protections to offset the higher risks associated with an unproven system.
Possible Fad Business
Low Risk
Explanation
This risk was not identified. The in-home personal care industry is supported by long-term demographic trends and is not considered a fad. Investing in a fad business carries the risk that consumer interest may decline, potentially leaving you with ongoing contractual obligations for a business with dwindling demand. It is important to assess the long-term market need for any product or service.
Potential Mitigations
- Before investing, research the long-term industry trends and market drivers with the help of a business advisor.
- An accountant can help you model the financial impact of potential declines in consumer demand for a trendy product.
- Discussing a franchisor's plans for innovation and adaptation with them is a key step in due diligence.
Inexperienced Management
Low Risk
Explanation
This risk was not identified. The executive team described in Item 2 appears to have significant experience in franchising, real estate, and business operations. Inexperienced management can pose a risk to franchisees, as they may lack the expertise to provide effective support, create robust systems, or make sound strategic decisions, which can negatively impact the entire franchise network.
Potential Mitigations
- For any franchise, it is wise to have a business advisor help research the background and track record of the key management personnel.
- Speaking with current franchisees about their perception of the management team's competence and responsiveness is a valuable due diligence step.
- Your attorney can help you assess if the management team's experience aligns with the specific needs of the franchise system.
Private Equity Ownership
High Risk
Explanation
As disclosed in Item 1 and the notes to the financial statements, the franchisor's parent company was acquired by a private equity firm in January 2025. This ownership structure may introduce risks, as PE firms often have specific investment timelines and return expectations. This could potentially lead to decisions focused on short-term gains, such as increased fees or reduced support, which may not align with your long-term interests as a franchisee.
Potential Mitigations
- It is important to research the private equity firm's reputation and track record with other franchise brands it has owned.
- Your attorney should help you understand any contractual clauses that allow for fee increases or system changes that could be driven by new ownership priorities.
- Engaging with current franchisees to discuss any changes they have experienced since the acquisition is a critical due diligence step.
Non-Disclosure of Parent Company
Low Risk
Explanation
This risk was not identified. The FDD clearly discloses the parent company structure. When a franchisor is a subsidiary, the financial health of the parent company can be crucial, especially if the franchisor itself is thinly capitalized. Failure to disclose a parent or provide its financials when required can obscure significant risks to the franchisee's investment.
Potential Mitigations
- Your attorney should always verify the corporate structure disclosed in Item 1 to ensure all relevant parent and affiliate entities are identified.
- If a parent company provides a guarantee, an accountant should review the parent's financial statements to assess its ability to back that guarantee.
- A business advisor can help investigate the relationships and dependencies between a franchisor and its parent company.
Predecessor History Issues
Low Risk
Explanation
This risk was not identified, as the FDD does not indicate the franchisor acquired the system from a predecessor. When a franchise system has a predecessor, it is important to review their history for issues like litigation, bankruptcy, or high franchisee turnover, as these could signal inherited problems for the current system. A thorough review helps ensure a complete understanding of the brand's background.
Potential Mitigations
- If a predecessor is mentioned in Item 1, it is essential to ask an attorney to scrutinize their litigation and bankruptcy history in Items 3 and 4.
- A business advisor can help research a predecessor's public reputation and past performance.
- When applicable, asking long-tenured franchisees about their experiences under previous ownership is a key part of due diligence.
Pattern of Litigation
Low Risk
Explanation
This risk was not identified, as Item 3 of the FDD reports no disclosable litigation. A pattern of litigation, especially lawsuits from franchisees alleging fraud or misrepresentation, can be a major red flag about a franchisor's practices and system health. It is crucial to carefully review Item 3 for any such history when evaluating a franchise opportunity.
Potential Mitigations
- In any FDD, it is critical for your attorney to carefully review all details of litigation disclosed in Item 3.
- Even with no disclosed litigation, using a business advisor to conduct online searches for franchisee complaints or news articles can provide additional insight.
- If litigation is present, consulting with franchisees involved in the lawsuits can offer a firsthand perspective.
Disclosure & Representation Risks
Example Risk: Franchisee Financial Obligations
Blue Risk
Explanation
This risk involves the financial obligations that a franchisee must meet, including initial fees, ongoing royalties, and other required payments. Understanding these obligations is crucial for long-term success.
Potential Mitigations
- Carefully review the Franchise Disclosure Document (FDD) and consult with a franchise attorney to fully understand all financial commitments before signing.
- Conduct regular risk assessments
- Implement monitoring and reporting systems
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Financial & Fee Risks
Example Risk: Franchisee Financial Obligations
Blue Risk
Explanation
This risk involves the financial obligations that a franchisee must meet, including initial fees, ongoing royalties, and other required payments. Understanding these obligations is crucial for long-term success.
Potential Mitigations
- Carefully review the Franchise Disclosure Document (FDD) and consult with a franchise attorney to fully understand all financial commitments before signing.
- Conduct regular risk assessments
- Implement monitoring and reporting systems
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Legal & Contract Risks
Example Risk: Franchisee Financial Obligations
Blue Risk
Explanation
This risk involves the financial obligations that a franchisee must meet, including initial fees, ongoing royalties, and other required payments. Understanding these obligations is crucial for long-term success.
Potential Mitigations
- Carefully review the Franchise Disclosure Document (FDD) and consult with a franchise attorney to fully understand all financial commitments before signing.
- Conduct regular risk assessments
- Implement monitoring and reporting systems
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Territory & Competition Risks
Example Risk: Franchisee Financial Obligations
Blue Risk
Explanation
This risk involves the financial obligations that a franchisee must meet, including initial fees, ongoing royalties, and other required payments. Understanding these obligations is crucial for long-term success.
Potential Mitigations
- Carefully review the Franchise Disclosure Document (FDD) and consult with a franchise attorney to fully understand all financial commitments before signing.
- Conduct regular risk assessments
- Implement monitoring and reporting systems
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Regulatory & Compliance Risks
Example Risk: Franchisee Financial Obligations
Blue Risk
Explanation
This risk involves the financial obligations that a franchisee must meet, including initial fees, ongoing royalties, and other required payments. Understanding these obligations is crucial for long-term success.
Potential Mitigations
- Carefully review the Franchise Disclosure Document (FDD) and consult with a franchise attorney to fully understand all financial commitments before signing.
- Conduct regular risk assessments
- Implement monitoring and reporting systems
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Franchisor Support Risks
Example Risk: Franchisee Financial Obligations
Blue Risk
Explanation
This risk involves the financial obligations that a franchisee must meet, including initial fees, ongoing royalties, and other required payments. Understanding these obligations is crucial for long-term success.
Potential Mitigations
- Carefully review the Franchise Disclosure Document (FDD) and consult with a franchise attorney to fully understand all financial commitments before signing.
- Conduct regular risk assessments
- Implement monitoring and reporting systems
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Operational Control Risks
Example Risk: Franchisee Financial Obligations
Blue Risk
Explanation
This risk involves the financial obligations that a franchisee must meet, including initial fees, ongoing royalties, and other required payments. Understanding these obligations is crucial for long-term success.
Potential Mitigations
- Carefully review the Franchise Disclosure Document (FDD) and consult with a franchise attorney to fully understand all financial commitments before signing.
- Conduct regular risk assessments
- Implement monitoring and reporting systems
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Term & Exit Risks
Example Risk: Franchisee Financial Obligations
Blue Risk
Explanation
This risk involves the financial obligations that a franchisee must meet, including initial fees, ongoing royalties, and other required payments. Understanding these obligations is crucial for long-term success.
Potential Mitigations
- Carefully review the Franchise Disclosure Document (FDD) and consult with a franchise attorney to fully understand all financial commitments before signing.
- Conduct regular risk assessments
- Implement monitoring and reporting systems
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Miscellaneous Risks
Example Risk: Franchisee Financial Obligations
Blue Risk
Explanation
This risk involves the financial obligations that a franchisee must meet, including initial fees, ongoing royalties, and other required payments. Understanding these obligations is crucial for long-term success.
Potential Mitigations
- Carefully review the Franchise Disclosure Document (FDD) and consult with a franchise attorney to fully understand all financial commitments before signing.
- Conduct regular risk assessments
- Implement monitoring and reporting systems
Unlock Full Risk Analysis
Purchase the complete risk review to see all 102 risks across all 10 categories.